Life sciences companies have started to offer a single customer service-oriented destination to access medical information and learn, at their own leisure, about services for their practice or their patients
As global instant messaging platforms have become pervasive in our day-to-day lives, AI-based chat systems are now the next level of expected customer services
While it has been a challenge to compliantly integrate social channels for field use, some life sciences-focused CRMs have started to integrate social media intelligence into their sales applications
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